CMDB Assessment

BlackkDot’s CMDB Assessment Service leverages our unique combination of industry knowledge, product knowledge, and consulting methodology to offer a practical approach to planning and implementing a CMDB project. During this 8-week engagement, Seasoned BlackkDot’s CMDB professionals work with your team to assess your readiness to tackle a CMDB, develop architecture recommendations, and create an implementation roadmap that will put you on the road to CMDB success.

Why CMDB Assessment is Needed?

>> If a customer is struggling with an incomplete or inaccurate understanding of their IT assets and their relationships, a CMDB assessment is needed to ensure full visibility into the configuration items (CIs) and services.

>> When incidents or problems are recurring frequently, and root cause analysis is slow due to unclear CI relationships, a CMDB assessment can help identify and correct these gaps to streamline troubleshooting and improve incident resolution times.

>> If the customer’s CMDB contains outdated, incomplete, or duplicated data, an assessment is critical to clean up the CMDB and implement processes to maintain data quality going forward.

>> When ITSM processes (e.g., Incident, Problem, Change Management) are not delivering the expected outcomes due to data inaccuracies or inefficiencies, a CMDB assessment can optimize the processes by ensuring the underlying data is complete, correct, and current.

An 7 Step Assessment Approach

Define objectives, Resources and ownership

Technology, Process and Organizational Audit

Evolutionary Assessment

Define Requirements and Architecture

Addressing Critical Issues and Gating Factors

Roadmap for CMDB Development

Publish Assessment Report and Review

CMDB Assessment Timeline