AI-Powered ITSM Software, Delivered by Experts

Everything you need for IT – all in one place

HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. Combined with industry-leading AI functionality, it will enhance your efficiency, consistency and productivity, giving your teams the ability to deliver the very best in service – to customers and employees alike.

HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardize your processes- it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future

Deliver Faster Resolution

HaloITSM’s ITIL-aligned processes make it easy to manage incidents and meet SLAs. And it has never been easier to automate your workflows. Or to centralize your communications.

Leverage the power of AI to Triage, Summaries and Categories incidents or requests to enhance consistency, visibility, and efficiency.

A self-service portal that your users will love

Let your users find and request the exact services they need – from the portal. Because with HaloITSM you can fulfil requests easily, automatically, and with no errors.

Streamline your customer experience through Emotion AI and Virtual Agent features, reducing response times and enhancing user satisfaction.

Have visibility of all changes across the organization

HaloITSM offers outstanding change management capability. So you and your team can easily track, plan and deliver organizational changes, on any scale. And it’s easy to standardize processes and meet your deadlines, in every part of your organization.

Centralize your Asset Management

Manage your end user assets and configuration items in HaloITSM. HaloITSM’s CMDB is a powerful tool to track your configuration items and visualize dependencies between CIs. So you can log incidents and problems against CIs. And zero in on systematic failings before they cause a major incident.

Integrate HaloITSM with your Favorite Apps.

Centralize your systems into a single application by taking advantage of our HaloITSM integrations. more than 250+ connectors are available to cater your tailored requirements.

ChatGPT

Improve service delivery and operational efficiency by integrating HaloITSM with OpenAI’s ChatGPT.

Active Directory

Integrate Active Directory with HaloITSM to seamlessly synchronize users and agents.

SCCM

Integrate System Center Operations Manager with ITSM software to centralize your alerts under one system.

SNOW Software

Integrate Snow Software with ITSM software to synchronize customers and devices.

Qualys

Integrate Qualys with ITSM software to synchronize assets and manage alerts

SolarWinds

Integrate SolarWinds Orion with ITSM software to centralize your alerts under one system.

Outlook

Integrate Outlook in order to automatically convert emails into action items allowing you to track and manage inside HaloITSM.

Okta

Manage identities by integrating HaloITSM and Okta together to move securely across your organizations tech stack.

MS Teams

Integrate Microsoft Teams in order to send notifications to a channel of your choice.

MS Intune

Integrate Intune for mobile device management (MDM) and mobile application management (MAM).

Office365

Office 365 Integration enables HaloITSM to work alongside office 365 and synchronize the two platforms.

250+ Connectors

Frequently asked questions

Is HaloITSM customizable for different business needs?

Yes, HaloITSM is highly customizable. It can be tailored to fit the unique requirements of different industries and IT teams, offering flexibility in workflows, templates, and reporting.

Does HaloITSM support integrations with other tools?

Absolutely. HaloITSM supports integrations with popular tools such as Microsoft Teams, Azure DevOps, Slack, Jira, and various monitoring systems to streamline operations and improve collaboration.

How much does it cost?

HaloITSM offers both cloud-based and on-premises deployment options, giving businesses the flexibility to choose the setup that aligns with their infrastructure and security requirements.

Can HaloITSM improve our IT asset management?

Yes. HaloITSM provides robust IT asset management capabilities, allowing organizations to track, monitor, and optimize their IT hardware and software assets, ensuring better control and reduced wastage.

Does HaloITSM support multi-channel ticketing?

Yes, HaloITSM allows businesses to handle tickets from multiple channels such as email, chat, phone, and self-service portals. This ensures a seamless ticket lifecycle and better customer experience.

How does HaloITSM help with compliance and reporting?

HaloITSM provides detailed reporting and analytics to ensure compliance with industry standards and regulations. It also offers customizable dashboards to track KPIs and generate actionable insights.