ServiceNow Platform Support

we provide comprehensive 360° ServiceNow Platform Support designed to ensure that your organization maximizes the value of its ServiceNow investment. Our dedicated team of certified ServiceNow professionals delivers end-to-end support that encompasses every aspect of the platform, from implementation to ongoing maintenance and optimization.

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1.Incident Management & Monitoring

•Proactive monitoring of the ServiceNow Platform

•Timely resolution of platform issues and incidents

•24/7 or as-needed support with service level agreements (SLAs)

2.Performance Optimization

•Continuous monitoring and tuning of platform performance

•Identifying and resolving bottlenecks to ensure optimal operation

3. Platform Upgrades

•End-to-End support for platform version upgrades

•Custom application compatibility checks

4.Patch Management

•Timely patch implementation to ensure platform security

5. Customization & Enhancements

•Implementing platform customizations based on business needs

•Adding new workflows, forms and dashboards to meet evolving requirements

6. User & Role Management

•Managing user roles and permissions

7. ServiceNow Application Support

•Support for Custom and out of the box ServiceNow applications (eg. ITSM, ITOM, SAM, HAM, HRSD etc)

8.CMDB Maintenance

•Continuous CMDB data integrity management

9. Managed Services for Platform Maintenance

•Ongoing management of the platform, freeing up internal IT Teams

10. Training & Knowledge Sharing

•End-User and administrator training sessions

11. Reports & Dashboards

•Ensuring real time visibility through reports and analytics

360° ServiceNow Platform Support

Why Choose BlackkDot Solutions?

Expertise and Experience

Customer-Centric Approach

Proven Results

Our certified professionals bring extensive experience in ServiceNow implementations and support, ensuring you receive high-quality assistance.

We prioritize understanding your unique challenges and goals, tailoring our support services to meet your specific needs.

We have a track record of helping organizations enhance their ServiceNow platform usage, leading to improved efficiency, service delivery, and overall business outcomes.

Frequently asked questions

What is ServiceNow Platform Support?

ServiceNow Platform Support encompasses comprehensive services designed to assist organizations in managing and optimizing their ServiceNow environment. This includes implementation, configuration, integration, training, ongoing maintenance, and performance optimization.

Why do I need ServiceNow Platform Support?

ServiceNow is a complex platform that requires ongoing management to ensure it meets your business needs. Platform support helps you maximize the value of your investment, enhance service delivery, and improve operational efficiency.

What services are included in your ServiceNow Platform Support?

Our support services include implementation, configuration and customization, integration, training and user support, continuous monitoring and maintenance, performance optimization, incident and problem management, and service management consulting.

How can I get started with ServiceNow Platform Support?

To get started, contact us for an initial consultation. We will assess your current ServiceNow environment and discuss your specific needs to create a tailored support plan.

Do you offer training for ServiceNow users?

Yes, we provide comprehensive training programs for users at all levels, ensuring your team is proficient in using the ServiceNow platform and understands best practices.

What if I need help after business hours?

We offer various support plans, including options for 24/7 assistance. Please inquire about our support tiers to find one that meets your needs.