Event Management

ServiceNow Event Management Implementation

We integrate Event Management with your existing IT operations to consolidate alerts from various monitoring tools into a single pane of glass, enabling faster response times and improved service reliability. By correlating events with business services, our solution helps you focus on high-priority issues that could impact your organization, leading to better decision-making and enhanced operational efficiency.

Key Benefits of BlackkDot Solutions’ Event Management:

• Event Correlation

• Service Impact Visibility

• Proactive Problem Resolution

• Centralized Monitoring

• Integration with ITOM Modules

• Automated Remediation

Key Features of ServiceNow Event Management

Event Correlation and Deduplication

Automatically correlates and deduplicates multiple events from different sources, reducing alert noise and focusing IT teams on actionable events.

Service Impact Visibility

Maps events to business services using the CMDB, providing real-time visibility into how infrastructure issues affect business services, improving prioritization of incidents

Event Rule Engine

Customizable event rules allow users to define how events are processed, filtered, and prioritized, ensuring that critical issues are addressed first.

Integration with Monitoring Tools

Integrates with popular IT monitoring tools like SolarWinds, SCOM, and others, consolidating alerts from multiple sources into one centralized system.

Automated Incident Creation

Automatically creates incidents in response to critical events, linking them to the affected CIs and services, streamlining the incident management process.

Root Cause Analysis

Helps IT teams identify the root cause of an event by correlating it with related incidents and CIs, accelerating issue resolution.

Alert Aggregation

Aggregates alerts from multiple monitoring systems into a unified dashboard, allowing IT teams to monitor their entire infrastructure from a single view.

Service Health Monitoring

Provides real-time insights into the health of IT services by continuously monitoring events and alerting teams to performance degradation or outages.

Proactive Response with Automated Workflows

Automates event response with enabling issue resolution by automatically executing tasks like restarting services or notifying the right teams.

Dynamic Event Dashboards

Provides customizable dashboards for real-time monitoring of events, allowing users to visualize and track key metrics, performance, and incidents.

ServiceNow Event Management Architecture

ServiceNow Event Management Prerequisites

ServiceNow Instance Setup

ServiceNow ITOM Health Subscription

Integration with Monitoring Tool

Discovery Configuration

CMDB

Frequently asked questions

What is ServiceNow Event Management?

ServiceNow Event Management is a module within the IT Operations Management (ITOM) suite that automatically detects and prioritizes IT events, correlates them to business services, and helps teams respond quickly to incidents, reducing service disruptions.

How does Event Management help reduce alert noise?

Event Management uses correlation and deduplication rules to group related alerts, reducing alert fatigue by filtering out redundant notifications and focusing on critical events that require action

How does ServiceNow Event Management integrate with other monitoring tools?

ServiceNow Event Management integrates with popular third-party monitoring tools such as SolarWinds, Nagios, Microsoft SCOM, and others. It consolidates alerts from these tools into a single dashboard within ServiceNow.

What is the difference between Event Management and Incident Management?

Event Management focuses on detecting, correlating, and managing events from IT infrastructure, while Incident Management handles the resolution of incidents once they occur. Event Management can automatically create incidents based on events that require action.

What are the key benefits of using Event Management?

Event Management helps reduce downtime by detecting and prioritizing critical events, providing real-time visibility into service health, automating incident creation, and enabling faster root cause analysis.

Can Event Management integrate with the ServiceNow CMDB?

Yes, ServiceNow Event Management integrates with the CMDB to correlate events with configuration items (CIs) and business services, offering full visibility into the infrastructure supporting each service.