How can HaloCRM help you?

HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling customer enquiries. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.

Intuitive, conversational support that works for everyone

Big customer service team? Lots of complex processes? With powerful out-of-the-box workflows and easy drag-and-drop configuration, HaloCRM can handle it all. HaloCRM will make it easier to prioritize and respond to customers with one unified support desk, complete with customer context built-in to facilitate better conversation tracking.

Work smarter not harder with automation features

Say goodbye to manually assigning tickets, or guesswork when choosing ticket priority. HaloCRM will automate tedious tasks and free agents up to focus on delivering impeccable customer service instead.

BlackkDot's HaloCRM Offering

Implementation and Onboarding

Consulting and Optimization

Integration Services

Training and Support

Customization

Help customers help themselves.

Let your customers find exactly what they need, in their own time with our self-service features. Happy customers, and a decreased demand on your agents thanks to our virtual agent, knowledge base and more.

SELF SERVICE PORTAL

Why Choose HaloCRM with BlackkDot?

Expertise You Can Trust

End-to-End Services

Customer-Centric Approach

Global Reach

Integrate HaloCRM with your Favorite Apps.

Centralize your systems into a single application by taking advantage of our HaloCRM integrations. more than 250+ connectors are available to cater your tailored requirements.

ChatGPT

Improve service delivery and operational efficiency by integrating HaloCRM with OpenAI’s ChatGPT.

Active Directory

Integrate Active Directory with HaloCRM to seamlessly synchronize users and agents.

SCCM

Integrate System Center Operations Manager with HaloCRM software to centralize your alerts under one system.

SNOW Software

Integrate Snow Software with HaloCRM software to synchronize customers and devices.

Qualys

Integrate Qualys with HaloCRM software to synchronize assets and manage alerts

SolarWinds

Integrate SolarWinds Orion with HaloCRM software to centralize your alerts under one system.

Outlook

Integrate Outlook in order to automatically convert emails into action items allowing you to track and manage inside HaloCRM.

Okta

Manage identities by integrating HaloCRM and Okta together to move securely across your organizations tech stack.

MS Teams

Integrate Microsoft Teams in order to send notifications to a channel of your choice.

MS Intune

Integrate Intune for mobile device management (MDM) and mobile application management (MAM).

Office365

Office 365 Integration enables HaloCRM to work alongside office 365 and synchronize the two platforms.

250+ Connectors

Frequently asked questions

What is HaloCRM, and how does it benefit my business?

HaloCRM is a customer relationship management platform designed to centralize and streamline customer interactions. It helps businesses improve communication, automate workflows, and gain insights into customer behavior, ultimately enhancing customer satisfaction and operational efficiency

Is HaloCRM suitable for small and medium-sized businesses (SMBs)?

Absolutely! HaloCRM is scalable and customizable, making it a perfect fit for SMBs as well as larger enterprises. It allows businesses of all sizes to manage customer data, automate tasks, and provide exceptional customer experiences.

Can HaloCRM integrate with other tools and platforms?

Yes, HaloCRM offers seamless integration with various tools and platforms, such as email systems, social media channels, and ITSM solutions. This ensures a unified workflow and improved operational efficiency across your organization.

How long does it take to implement HaloCRM?

The implementation timeline varies depending on the complexity of your requirements and the size of your organization. As a HaloCRM Partner, Blackkdot Solutions ensures a smooth and efficient implementation process tailored to your needs.

Does HaloCRM offer reporting and analytics capabilities?

Yes, HaloCRM provides advanced reporting and analytics tools to help you track key performance indicators, customer interactions, and service metrics. These insights allow you to make data-driven decisions.

Can HaloCRM help improve customer retention?

Definitely. By centralizing customer data, improving communication, and providing actionable insights, HaloCRM enables you to build stronger customer relationships and enhance customer loyalty