ServiceNow Platform Assessment

Our ServiceNow Platform Assessment service provides a comprehensive evaluation of your existing ServiceNow environment to ensure optimal performance, alignment with business goals, and maximum ROI. We analyze your platform’s architecture, configurations, integrations, and overall usage to identify areas for improvement and expansion. Our experts deliver tailored recommendations to enhance platform efficiency, ensure scalability, and improve governance. With our assessment, clients gain actionable insights to drive platform maturity, optimize IT operations, and align ServiceNow capabilities with long-term business objectives.

Why Platform Assessment is Needed?

>> If a customer’s platform is experiencing slow performance, frequent outages, or difficulty scaling to accommodate growth, a platform assessment is essential to identify and resolve bottlenecks.

>> If the platform has become overly complex due to excessive customizations, an assessment can help streamline workflows, reduce technical debt, and suggest more effective use of out-of-the-box (OOTB) features.

>> Regular platform assessments are useful for proactive maintenance, helping businesses avoid potential issues, optimize system performance, and stay ahead of future operational challenges.

>> When ITSM processes (e.g., Incident, Problem, Change Management) are not delivering the expected outcomes due to data inaccuracies or inefficiencies, a CMDB assessment can optimize the processes by ensuring the underlying data is complete, correct, and current.

An 7 Step Assessment Approach

Define objectives, Resources and ownership

Technology, Process and Organizational Audit

Evolutionary Assessment

Define Requirements and Architecture

Addressing Critical Issues and Gating Factors

Roadmap for Platform Development

Publish Assessment Report and Review

ServiceNow Platform Assessment Timeline